Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
In the unlikely event that you are unsatisfied with your purchase, you may return the items at your own cost. Please ensure that the products are returned in their original condition and packaging within 7 days from the date of delivery.
Return Address:
VB Wholesale (UK) Ltd.
T/A DKSUPPLYUnit 9, Kelvin Industrial Estate,
Long Drive,
Greenford UB6 8WA
Important Note:
We recommend using a trackable shipping service for your return to ensure safe and secure delivery. DKSUPPLY is not responsible for any items lost or damaged during the return process.
For further assistance regarding returns or any other inquiries, please don’t hesitate to contact our dedicated customer support team at hello@dksupply.vn or call us on +44 7710 405018.
Thank you for choosing DKSUPPLY for your wholesale needs. We appreciate your business and strive to ensure your complete satisfaction with every purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dksupply.vn or call us on +44 7710 405018.